Demanding
Customers and Government Filing Deadlines Require
Computer System Reliability For CPA Firm
OVERVIEW
Polito, Muscio Associates, LLP, CPAs (PMA)
provides a variety of customized accounting, consulting
and tax service for successful small businesses,
high net worth individuals and trusts from its
offices in Vista and Del Mar, California. Dazzling
customers with superb service demands that PMA's
systems operate at peak efficiency - especially
during the busy April, August and October filing
seasons. The firm uses several unrelated software
products to perform sophisticated research, develop
complex financial models and prepare an enormous
number of complicated tax returns quickly and
accurately. Further, PMA's on-the-go accountants
need the ability to respond from their homes or
elsewhere.
“Our eclectic mix of software programs
used to bring our system speed to a crawl," says
Paul Polito, PMA's senior partner. “Then
the whole system would crash and we'd start screaming."
SOLUTION
PMA hired KaiserITC in 1999 to create a highly
stable, virtual office environment. Besides eliminating
downtime, the system enables the PMA staff to
easily access e-mail, centralized applications
and database information from numerous locations.
An interactive support system allows KaiserITC
to connect to any PC and experience the exact
problem a user is having. This virtual support
provides a fast, efficient way to diagnose and
correct problems from a central location. Further,
most software and system upgrades are installed
transparently or after hours to maintain the highest
uptime level during the workday.
“Reducing our anxiety during the spring
and fall tax seasons came down to having trust
in the individuals who keep our computer systems
running," added Peggy Conlee, PMA's firm administrator.
“Cliff Kaiser understands our business and
he frequently suggests improvements to enhance
our operations," Conlee said.
RESULTS
